Comment by JohnFen
2 hours ago
> But if a software company were to genuinely own up to their mistakes and say
Even then, it depends. If I've already switched away from said product or service, I'm not coming back regardless of what they say.
2 hours ago
> But if a software company were to genuinely own up to their mistakes and say
Even then, it depends. If I've already switched away from said product or service, I'm not coming back regardless of what they say.
Yes. Definitely there's a sweet spot here, in terms of how locked in you are, tied into the ecosystem. A company may have time to course correct, if there is some pain for customers leaving.
At least, more room than if not.
I'm not referring to evil lockin, simply... a very nice degree of customization, and no way to port that to a similar service.