Comment by munificent
1 hour ago
Don't let the brevity of this post dissuade you from its value. I believe Seth is getting at a very good psychological insight.
By default, people give a lot of trust and benefit of the doubt. Everyone's account in life starts out a little positive when it comes to trust, welcome, empathy, and believe.
But the flip side of that is that people have a very good memory for past transgressions. When someone has extended you a little trust, or given you some time to learn your product, they will absolutely remember if you turn around and harm them.
It takes only a match to burn a bridge, but a year to rebuild it.
There is a meaningful design axis here, how one views one's role.
In Bordeaux, winemakers consider themselves geniuses manipulating a many variety blend. In Alsace, winemakers view their role as not screwing up God's work.