Comment by dspillett
3 months ago
> but ALL class action or settlement related emails get automatically chucked into to my gmail spam folder
Every now and then I get a glut of “if you bought X in timeframe Y you might be due a pay-out” junk mail, so this might be genuine false positives rather than something more sinister.
Though the cynic in me, that has been right so many times over the years wrt corporate behaviour, is inclined to agree with your much less generous assessment!
There is exactly zero chance the gmail team is unaware that epiqnotice.com is a legitimate sender of class action messages and getting falsely blocked.
There is also zero chance that there are not a fair few people who consider their messages to be UCE¹ even if they are actually due thruppence-ha'penny as their share of the class action win, and who therefore mark them as such which is a signal that automated filter management algorithms will pick up on.
--------
[1] They are email, from a commercial entity, and in many cases were not asked for, after all.
And those automated algorithms based on feedback need to not cross user accounts in this case. Or be disabled entirely for the domain.
I'm not accusing them of making the problem on purpose, I'm accusing them of not fixing it on purpose.
The notice may be from a commercial entity but it's court-ordered. It's not spam.
5 replies →
But there is a non-zero chance that the false blocking can happen without any human intervention.
So what?
Not fixing it for multiple years means it's on purpose. (Unless they had some ridiculous cuts to the team size.)