Comment by Lord_Zero
9 hours ago
I am going through this right now! I am provisionally approved and still waiting. Even worse I am going through SMS phone number verification with SMTP2GO.
Apparently if you wanna send automated texts in America, you need a real phone number. And to not get immediately blocked, you need to fill out a form that goes to the major carriers for approval (like AT&T). And the form is not unlike Paddle's verification. You need a company, EIN, samples of what your texts will look like. Massive pain.
> And the form is not unlike Paddle's verification. You need a company, EIN, samples of what your texts will look like. Massive pain.
In defense of Paddle (I use them for my own livelihood), they're on the hook for remitting sales taxes to ALL the governments where your customers might reside. They also manage customer disputes, chargebacks, refunds etc. I always redirect support emails to Paddle.net [0] which does the trick 99% of the time.
Stripe or PayPal are nothing like that. They're just payment platforms.
Since Paddle takes on so much liability, it seems reasonable to ask for a lot of initial paperwork from its sellers.
[0] https://paddle.net
Yep, it's called 10DLC. My teams work on telephony integrations, and for the devs to even test that outbound SMS is working, we need to go through this process with every provider we integrate. Massive pain, indeed.