This feels analogous to the old Google latency improvement story - improve performance and p99 goes up, not down, because more people are now able to use your product.
These angry customers are a symptom of having more customers; in this direction (compatibility) companies shouldn't be KPI'ing on angry customers.
It is very legitimate that high compatibility means more very obscure, low value, high cost, bug reports that are hard to classify as such. And my gosh, I hate working with rude ticket writers.
> These angry customers are a symptom of having more customers;
No, it's a symptom of having more of a very specific type of customer who is more demanding and difficult to please than your other customers.
When you don't officially support Linux, the Linux users are not surprised. It's normal for them. They find other ways to use the product.
When you do announce Linux support, you open Pandora's box of complaints. They're extra angry that you claim Linux support but it doesn't work perfectly on their unique combination of laptop, distro, display protocol, and window manager.
You gained a small number of happy customers, but picked up a disproportionately large number of angry, vocal customers in the process.
It does not. You just get more vocal angry customers who hate Flatpak and hate you for using it.
This feels analogous to the old Google latency improvement story - improve performance and p99 goes up, not down, because more people are now able to use your product.
These angry customers are a symptom of having more customers; in this direction (compatibility) companies shouldn't be KPI'ing on angry customers.
It is very legitimate that high compatibility means more very obscure, low value, high cost, bug reports that are hard to classify as such. And my gosh, I hate working with rude ticket writers.
> These angry customers are a symptom of having more customers;
No, it's a symptom of having more of a very specific type of customer who is more demanding and difficult to please than your other customers.
When you don't officially support Linux, the Linux users are not surprised. It's normal for them. They find other ways to use the product.
When you do announce Linux support, you open Pandora's box of complaints. They're extra angry that you claim Linux support but it doesn't work perfectly on their unique combination of laptop, distro, display protocol, and window manager.
You gained a small number of happy customers, but picked up a disproportionately large number of angry, vocal customers in the process.
2 replies →
Can confirm, I hate flatpak
Why?
1 reply →
https://news.ycombinator.com/item?id=48434436#48435801
Made comment about flatpack below the comment above.