Comment by oulipo2
15 hours ago
Totally agree, gov pages should be widely accessible. Also gov services should NEVER mandate internet access. There should always be a way for tech-illiterate people to ask someone, and fill their forms
15 hours ago
Totally agree, gov pages should be widely accessible. Also gov services should NEVER mandate internet access. There should always be a way for tech-illiterate people to ask someone, and fill their forms
>> There should always be a way for tech-illiterate people to ask someone, and fill their forms
Isn't that more open to fraud and abuse though by the "someone" whether that is a gov employee or otherwise.
If it's a government employee (as it should), it shouldn't be open to fraud and abuse, no. There should be a trail of what happened
Yes, there 'should' be a trail. And there's someone and a process to check that trail. And a process to find the issues, correctly so, and fix, and do all that on a timely basis, and reimburse the person for damages, ...
PS: I have actually suffered through some of this, badly so, though in an unrelated setting.
It comes back to which system is more robust/mistake-proof and more practically recoverable.
1 reply →
FTA: 'To apply for their services, customers could either use an old ASP form on the website, or follow a manual process.'