Comment by greg-m

Hey -

First off, fair point on the free tier email. This fits in the same theme of clarity vs. trust for me: if we say disruption, but then leave your account enabled, that still feels deceptive even if it seems generous to us. We will fix.

On your last point - I just want to note that this isn't a money-maker for us. Runner bills can be large (as they were here!), and we explicitly wanted to avoid actual charges to the user in favor of not collecting for a good amount of usage. Again, there's a clarity/trust tension there that you're right to call out, but the end goal is that more people can use cheaper, faster runners.

We earn that trust today by being extremely easy to use and delivering on what we promise, and we need to add clarity to that list. Thanks for the feedback.