Comment by xdennis

> 60 year people can't user your fancy site because then don't have an internal model of how a computer works.

Many developers are unaware how many people are not comfortable with computers.

Here's an example with my dad, 64. During Covid, he had to get his medicine by emailing his GP instead of going to him. He received the email address as a photograph of a piece of paper over WhatsApp. (Clearly the doctor wasn't comfortable with tech either.) The paper said:

    Send your medication request to:

        - john.smith@some.long.medical.site.org

He tried a lot, but every time he received an email saying the address is invalid. After a lot of frustration he asked me for help (he's not the kind to ask for help).

He said "I tried everything: lowercase, uppercase, spaces between '.', no spaces, space between '-', no space... Nothing works!"

He thought "-" was part of the email address. To some people it might seem like he was being dumb, but he's never had to seriously use computers before. When he bought our first computer he was 38 and never used it. He got his own laptop at 46, and only used it for movies and Skype, before WhatsApp existed. It doesn't seem that odd to know how email addresses work. (He is a technical person, but not a computer person. For example, decades ago he etched a circuit to make an HBO decoder so we can watch HBO for free.)