Comment by limaoscarjuliet
13 hours ago
In Poland smaller companies tell you outright: this and that person is on vacation, but plese call back in 2 weeks. Bigger companies will often ignore you and drag your problem through the vacation time.
13 hours ago
In Poland smaller companies tell you outright: this and that person is on vacation, but plese call back in 2 weeks. Bigger companies will often ignore you and drag your problem through the vacation time.
> tell you outright
That is not ignoring but announcing a delay.
Bigger companies may have only limited number of people checking the mailboxes in july and august, that doesn't excuse not sending a small reply announcing delays but I guess they take it so much for granted they don't realize other continents aren't used to those kinds of delays. However in May and June every company is totally operational ( that doesn't mean nobody take holidays ). If you request something to one named person, that sole person can have scheduled holidays, parental or medical leave any time of the year. If it is a team mailbox, you should get an answer.
> That is not ignoring but announcing a delay.
I think maybe with the American PoV of "the customer is always right", that might basically feel like a slap and the face and being ignored. Of course, we should understand that every human needs to rest during the year, but if you don't have that opportunity yourself by law, maybe you're less knowing about that being a thing in other more modern countries?
In America we generally ensure there are multiple people who can do the job. Somebody can go on vacation no nobody will know because the backup is just as good.
Every once in a while there is an exception. Then that guy says "If your sending me to Australia I'm going to use my vacation to scuba drive the Great Barrier Reef" - and his body is never found. True story, it took months for someone else to figure out everything that guy knew.
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