Comment by mattbrewsbytes

AI support agents, chatbots, etc. on web sites these days are the equivalent to search engines during the dot com boom. Everyone felt that having a search engine on their dot com was the killer feature that was going to win. There were a lot of companies building search engine technologies and selling them too. Now its ubiquitous that most ecommerce sites have a search bar but nobody cares about the underlying technology much, its consolidated and commoditized.

Good on Intercom for getting acquired.

If we're seeing larger consolidation/acquisitions happen, does that mean the hype train has hit a key station?