Comment by agenticfish

Since we're sharing anecdotes, I work in this space and my team automated a large part of customer support for a large scale up using an AI agent. The kicker is that customers rate their interactions with the AI agent higher than their interactions with customer support staff.

AI is definitely capable of taking on customer support work at the moment, and to a high standard as well. Sure, it's not perfect. But it's not a grift either.