Comment by jaredklewis

If there is something that can be done without human approval, I don't want to call support to do it. I want to be able to do it myself on the company's website. I only ever want to call support if I want something that I think is going to be outside of the usual policy, if that makes sense.

So instead of companies working on their AI support execution, I wish they would just work on their website.

Can someone give me examples of the kind of support they want from a company that could be provided by AI, but could not be better provided by a well designed app and/or site?