Comment by ilaksh

14 hours ago

LLMs are replacing a lot of the inflexible phone menus, and in leading implementations, can do all of the things a human could do. Or at least, make a recommendation for things it can't do that just require a human to hit an accept button.

I haven't experienced any chatbot or telebot that can do anything for me. The whole reason I'm calling is that the self service wasn't successful.