Comment by randycupertino

Also the AI chat just straight up lies to you and is flat out wrong. When I landed in Peru and was trying to get my phone working, verizon AI told me my account had international calling set up and was working fine but when I finally got to a human they were like "oh I see what the problem is your account doesn't have that option activated, let me add it for you right now." It was a huge stressor as I was there for various meetings and couldn't call my contacts or use my phone! Trying to use the stupid AI agent wasted 2 hours of my jet-lagged time it was so miserable trying to get through to a human who could help me.