Comment by lobocinza

This generalization is false. As a customer I've seen good implementation of LLMs in products and liked it. I don't think they weŕe revolutionary but they filled gaps in the interface. Also the models, so fair, are trained to be useful, honest and to follow user instructions. Which is a breeze from the standard pattenrs.

You may think that it would be better to talk with a human than with a chatbot but the sad reality is that the humans working at customer support behave more like a bot than the LLMs do. YMMV but in most cases I'd rather talk to an LLM.