Comment by badlibrarian
1 day ago
Ah yes, the financial services company that runs a travel agency, allows me to book my hotel and rental car weeks in advance, registers a hold for incidentals for both the hotel and car when I check in, then blocks the card when I try to buy dinner that night in that same hotel due to fraud detection.
Last week it required me to take pictures of my face from multiple angles to regain membership privileges. I suspect this may be part Palantir data collection and part Peter Thiel dating service.
I would have nope'd out so hard if they asked for face pictures.
PayPal does it. Synchrony Bank does it. Use your eBay credit card to buy toner, shipped to the address on your card, just like you do every 90 days? Must be fraud.
They email you an alert. You click "this is okay." Card still doesn't work, you call. Rep asks ID questions, still not enough. Says he has to text a QR code linking to some wonky app that videos your face, no other option.
You can't even login to pay the card off and cancel without going through the process.
That's just normal for banks now