Comment by sublinear
19 hours ago
When I hear arguments like this I feel compelled to point out that the people running these businesses live in the same world as you.
I don't know how old you are or if you remember, but the examples you gave used to be the most common sources of complaints, delays, refunds, etc. when the employee would do a shitty job (fairly often). The world of the past really was objectively worse.
Ahh yes, having someone to wait tables at a restaurant, someone to scan and bag groceries, someone to take your medical history, having furniture already assembled etc. was really objectively worse.
Also known as the person who mistook your order, put the eggs in the same bag as something heavy, or messed up your chart. Flat-pack furniture is a different topic since that's always been a budget product.
Unless you think sitcom writers of the past were part of a conspiracy, people clearly argued about this then just as we do now.
I think the only difference is that we have managed to weasel in politics somehow. It's worth questioning where you get these ideas about "free labor". Obsoleting a job is not necessarily nefarious nor did it even mean anyone got laid off. It's ultimately a tradeoff that has to be more than mere cost cutting for it to succeed.
You’re equating ocasional inconveniences to what the entire experience was. I could also point to the current setup and say the same.
The times I scan in self checkout and the machine malfunctions, needing a manager. The times I added the medical history myself but the nurse/doctor missed it because they themselves weren’t taking it. Every single time I have to walk back and forth during a meal because I now serve my own table.
I’ve had to wait for help at a self checkout more times than I’ve had my eggs broken. It’s worth questioning why you’re so eager to defend corporations making you work for free.
A lot of this reads like you don’t like to deal with people because you think people, especially in the service industry are incompetent and are wrong majority of the time.
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