Comment by wongarsu
10 hours ago
Yeah. Usually I don't need the receptionist, but part of the value of a hotel is that I know I could go to the receptionist and get any problems sorted out, if I had to
If I wanted a no-touch experience with no other human in sight or on standby, I'd just get an airbnb
Agreed, that's the single biggest discriminator between the two (now that airbnbs are no longer cheaper than hotels). You can automate check-in/check-out but you NEED a front desk with at least one person.