Comment by stronglikedan
3 hours ago
> how are you going to train up the tier 3 reps
iterative feedback loops using memories for context, of course. just like they trained the first two tiers
3 hours ago
> how are you going to train up the tier 3 reps
iterative feedback loops using memories for context, of course. just like they trained the first two tiers
Where are the feedback loops for customer issues that haven't arisen before, or happen very infrequently. The existence of a tier 3 is for problems that aren't an everyday occurrence. Further, these are often all or partially 'people problems', not 'technology problems'.