Comment by xtiansimon

> “That support quote is from an LLM…”

I don’t know what support calls their digital support systems (let’s call it “the script”), but that quote sounds very familiar—-support person following a script don’t have the access, or authority to effect change.

What’s more, if the old way is deprecated, the people with authority don’t want you to change back. There is no path to reverse the change in the hands of support.

Even if it was literally the case this is a chat response, I see no difference with most human-support CSRs.

That’s not how business is run these days—-at least that’s my experience with SaaS for small businesses.