Comment by DrewADesign
17 hours ago
Their rules, (I believe unintentionally) give iron-fisted fiefdom rulers a toolbox of justifications to control and alienate under the guise of protecting the quality of the site data. I honestly don’t even think most of the control freak mods could objectively judge the propriety of their actions because it was all encouraged by the rules. (And I do not think this was universal among the mods, but it was certainly endemic to the site culture.) Well, the outcome was predictable.
Before I worked as a web developer, I was a formally educated and credentialed professional in a non-computer-related field with a pretty high barrier to professional practice, but a lot of passionate hobbyists. When I found the related low-ish volume SE, I excitedly poured hours into writing authoritative, well-informed, well-cited, thoughtfully worded, and concise but layperson-friendly answers. I also provided encouraging and positive, but usefully critical feedback to people that missed the mark. I knew how negative the format could be after using SO for years, so I bent over backwards to avoid discouraging newcomers with a punitive or imperious tone. People seemed to find my contributions useful because I became the top contributor in something like two weeks, and still regularly get points for things I wrote over a decade ago.
Some mod— a hobbyist with far less knowledge and experience, but a serious case of Dunning-Krueger— probably got annoyed that I was getting more votes than them because one day they started nitpicking the hell out of every goddamned word I wrote. I pretty quickly got fed up, and stopped participating about a month after I started.
::slow clap:: Well they might not have protected the utility or integrity of their knowledge base, but they sure protected the integrity of a bunch of people’s egos. That’s something, right?!
I remember having to fight a mod for him to restore a reply penned by Mike Pall, to a LuaJIT question.
Mike Pall is the author of LuaJIT.
The reply had been either deleted or edited to the point of being wrong (memory is foggy), because Mike Pall wasn't an expert at SO, and had somehow not used the site exactly as intended. The mod was very dismissive and patronizing.
I was going through some answers on a stackoverflow thread, and noticed that every single one had been edited by the same guy, just.. adding his own personal opinions and 'corrections' to them, and in the process making them universally worse and less correct
The idea that answers should be editable, and the gamification of stackoverflow, was an absolutely terrible combination
Editing used to be fine, back then like 15-16y ago. Personally I posted mostly everything as community wiki (no reputation gain) as I got the mod-alike reputation anyways.
At some point the (say 2013-2014 or so) the site deteriorated quite massively, though - as folks considered stackoverflow CV worthy material...
I reverted nearly every single edit to my answers other than obvious typos. If I’d have meant something other than what I said, I’d have said it. You want to see your own words on the page? Write an answer of your own.
Lordy, that use to piss me off most fiercely. I don’t want someone else’s words attributed to me.
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The gamification was a key reason the site became popular, but as the site grew, the rules and game mechanics did not evolve.
An edit that made a response worse should have knocked the mod down so that they were unable to mod any more. The quality of the edit should have been determined by the original author. "Did this edit make your question better?"
Moderators should have been ranked and scored based on their ability to help and welcome new users. It should have been very costly for them to make a new users feel unwelcome.
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My 16 year old question was recently closed because it didn't follow the rules. It just seemed really petty.
> Their rules, (I believe unintentionally) give iron-fisted fiefdom rulers a toolbox of justifications to control and alienate under the guise of protecting the quality of the site data.
That isn't what happens. I know many, many people believe it to be what happens, but I know from years of seeing the process on the inside that it's absolutely not what happens in the overwhelming majority of cases.
The "quality of the site data" is a 100% honest motivation and I don't understand why people are unwilling to accept that. I and others have made countless attempts to explain it.
> I honestly don’t even think most of the control freak mods
The people you're referring to are not control freaks, and also are not "moderators". Most curation on the site requires consensus between multiple people who are generally not coordinating.
> Some mod— a hobbyist with far less knowledge and experience, but a serious case of Dunning-Krueger— probably got annoyed that I was getting more votes than them because one day they started nitpicking the hell out of every goddamned word I wrote. I pretty quickly got fed up, and stopped participating about a month after I started.
I can practically guarantee that the person you're referring to was not a moderator. If it was (someone with the diamond icon beside the username, and who appeared on https://stackoverflow.com/users?tab=moderators), you should have posted on the meta site about it. The pattern of behaviour you describe is clearly abusive and against the Code of Conduct (and would have been across all versions thereof), and would absolutely been acted upon.
If an "ordinary" (perhaps with higher rep) user was harassing you like this, that is why they put a "flag" link under every question and answer, and icon beside each comment, to raise a flag for moderator attention. This sort of thing is and always has been taken seriously.
> That isn't what happens. I know many, many people believe it to be what happens, but I know from years of seeing the process on the inside that it's absolutely not what happens in the overwhelming majority of cases.
If quite literally every person I interact with professionally has an anecdote about this happening, your anecdote about it not happening is not very convincing.
Have you/SO staff/SO mods considered why this impression is so prevalent if you’re confident it’s (as you claim) not actually true?
Mod vs non-mod-user-with-edit-privileges is a semantic difference from a user perspective. Nobody gives a shit what the internal labeling system looks like or hierarchy among the people with edit privileges. I’m not going to litigate my case in front of a clique of other officious hall monitors just for the privilege of making that site better. I don’t care if it was against the rules for me to be annoyed by their obnoxiousness, or what their exact role was in the organizational structure. I tried, but it ended up being a completely obnoxious experience because of a user with advanced privileges, and so you lost me.
I was the only one with formal education and a professional background consistently answering, and frankly, that site needed my expertise a hell of a lot more than I needed to share it— and they failed to provide a reasonable forum to do that despite being its sole purpose. If the point system actually represented expertise, it might have worked. I’m fine with being scrutinized by a peer or superior… But it didn’t go down like that.
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I think it's all about incentives. The power to governance was given to prolific and tenured accounts who wanted to govern. Over the long timeframe their incentive averages to making their life easier and keeping the governance. Wikipedia is going through something similar.
I had a pretty high rank on ruby and java answers, with some high traffic stuff, there were always people trying to completely edit my answers into something else entirely, it was such a shitty experience that I just decided the effort wasn’t worth it.
Social media has been a fascinating experiment in human behaviour. We’ve long had discussion forums built around technical topics, from the early days of Usenet, through the likes of Slashdot and Digg, the arrival of Stack Overflow, and today the popularity of Reddit and some smaller sites like HN. Each has developed its own culture. Each has dealt with the need to prioritise the most valuable contributions and reduce the visibility of negative ones in its own way. And yet there have been some recurring themes.
On the positive side, all of the above have attracted many people to their communities who have contributed useful or interesting points. We all give away our thoughts and experience for free while participating in these discussions, but we gain in return from the freely shared knowledge and experiences of others. I also appreciate those who take the time to vote/moderate so that the best contributions stand out. Overall I find these online discussions extremely valuable and I’m sure others do as well.
On the negative side, there are some common failure modes. There have always been the trolls who will post offensive or misleading comments, and even when it’s a small minority, they can be disproportionately disruptive. There have always been the Dunning-Kruger contributors who would insist they were correct even as others tried to explain why they weren’t, and then the people who do know what they’re doing feel obliged to waste time repeatedly setting the record straight so no-one comes along later and gets misled by the incorrect or misleading contributions. I will never understand the current fascination with getting AI bots to contribute mediocre or just plain wrong comments in these discussions. But the worst recurring pathology by far, IMHO, is when there is some form of community moderation but that goes off the rails. It killed SO by deterring good contributors for petty reasons. It has killed many a promising subreddit; I have recently given up participating in several myself that used to be interesting, because their moderators started killing entire posts retrospectively, which repeatedly cut off discussions where some contributors had already taken the time to write up good solutions to someone’s problem or share their relevant experiences.
I’m not sure anyone has really got this right at scale yet. On smaller sites like HN, the moderation can be very good, but that relies on the fact that it can be managed by a small number of decent people. If your community is big enough that it needs to be more self-policing then the time-honoured question of quis custodiet ipsos custodes? is as relevant as ever. I strongly suspect that the only real answer to this is some kind of hierarchy where the operators of a forum set culture from the top, then just as a few negative contributors can spoil things for everyone and so some form of moderation is introduced, so a few negative moderators can spoil things for everyone and so some ability to guide or if necessary remove the use of moderation privileges is needed.
Re: quis custodiet ipsos custodes...
Slashdot has a meta-moderation setup where random users (with at least a minimum tenure and rating on the site) would get to vote on the quality of the moderation for randomly selected posts. I still think that this has a lot of potential for improving moderation, even if it's just used as a way of ferriting out problematic moderation.
Yeah, I really like Slashdot's approach to both regular and meta moderation.
I don't understand why it never caught on elsewhere.
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