Comment by adastra22
3 hours ago
Blame the payment processors. If you are a store and you buy a point of sale machine, it comes preconfigured to 18%/20%/25% or whatever tips, and it is not well documented how to change it. Most small business owners give up and stop bothering.
Why do the payment companies do this? Because they get ~1% of the tip.
Yes I'm sure the businesses that are getting bonus money are very angry that their technology prohibits them from removing the feature asking for bonus money. The people you should be mad at are the technology companies who are forcing this extra money gathering opportunity on these poor, technologically illiterate business who absolutely do not want to get bonus money.
The businesses don't get the money. They must give 100% of it to the staff by law. Management doesn't care and would probably prefer a machine that isn't customer-hostile by asking for a tip in a circumstance where no tip is expected.
And they put the highest tip button right over the "No tip" button. My hand once slipped and I gave a 40% tip to a barista who handed me a sandwich when I meant to give 0.
I hate tipping so much, I want to start a "no tipping" movement. Then hopefully the industry will figure out how to pay their people a living wage without making paying a game of social pressure for me.
I’ll join your movement but we won’t be popular among our peers or our servers