Comment by chillfox
4 hours ago
A lot of tech recently has just made things worse.
Uber made the taxi experience way worse and less predictable.
Now, I can’t just walk out of a bar, get into a clean taxi and go home, I have to fiddle with an app, wait, wave trying to identify “my” ride, then hope it’s clean and safe. It’s a nightmare compared to what we had before.
Uber eats made food delivery significantly worse and more expensive.
It used to be that I could get food delivered for a known fixed price, it would arrive while still hot and it would be delivered to the door. Now, the price is obfuscated, there’s an extra fee for getting the food warm, sometimes the drinks are spilled into the bag, delivery is to the curb so I have to go outside to get it.
There’s a lot more that has been made worse by tech companies.
I agree wholeheartedly with your first sentence here. But I find it difficult to think of a worse example you could have picked than taxis. For all Uber's many faults, the taxi companies were worse. Hell they're still worse.
Are you old enough to remember the bad old days?
I assume this is a case of I live in a part of the world where it was different to how it was where you live... Or we value different things.
Whilst you can argue that services may have improved in some respects, the action towards resolution to problems is carefully monitored to help as least as possible and insulate accountability within a blanket of 'help' agents.
Infuriating as it is, this is still better than with the bad old days of taxis, which usually had even worse resolution and accountability. It sounds like people don't quite grasp just how bad the taxi experience was.
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TV has unskippable and targeted commercials now. The list goes on and on.
My experience with Uber is the opposite, FWIW.