Comment by chermi

Aren't there like ToS/SLA whatever the word is when you buy tickets that cover what's promised? I don't really get what they did wrong landing. If they had to cover every case then I'd expect super high variance on prices to cover routes more likely to cause problems. Is your contention that they slacked on maintenance? I guess i still don't understand what your expectation was. Just more money? Does anyone know if higher tier ticket classes come with more reimbursement? Maybe it's newer thing where the airlines offer insurance and the credit cards offer separate insurance. I'd be curious if they existed 20 years ago and if they would've helped in your situation.

To be clear, I hate airlines. It's one of the sectors that has certainly gone back down in terms of user experience. I have had shitty experiences, but also experiences where they surprised me with service. Those latter experiences were actually based on the credit card now that I think about it. On the plus side a lot more people get to fly now.

I agree with your very last concern about data.