Comment by mattlondon

This, and I think that it is not just the data but the way an interaction unfolded.

So you show the LLM messages 1,2 and 3 of a 15 email thread. What happens in message 4? 5? 6? Etc.

So it's not just training the model on what these things look like, it's prediction.

Having an entire business, that contains loads of nice time stamped data points from across the entire business is a bit of a gold mine as it can be scrubbed backwards and forwards in time and the AI can predict the outcomes at any stage.