Comment by dsign
9 hours ago
I don't like AI-generated text at work, at all. It feels lifeless and unfocused.
But what I hate the most is that it is objectively better than what I had before. No typos, clear structure, and, regrettably, the verbosity and autistic obsession with detail of the LLM is more actionable and useful than the human guy who wrote lists of commands and URLs as documentation, without explaining anything. Or the colleague who writes in uppercase and with question marks and who doesn't make any sense and forces me to engage in an interrogation effort to get to the bottom of what they are trying to say. Or the colleague who simply hates writing--despite being decent at it--and will call you to give you a meandering verbal explanation that lasts two hours of what they want from you. The cynic in me bemoans that we brought this upon ourselves, in more than one way.
I'd say my experience is different. Even from people whose communication writing I didn't find that useful, they seem to have a better frame of mind than LLMs do. Though, I never encountered people like the examples you gave.
My concern is that even if the LLM can turn your colleague's bad writing into something more coherent and actionable, is that something actually what your colleague meant to convey? It could be clear and still detached from the reality of their intention, or they may not have even formed a clear intention. If the goal of writing is to convey what's in another human's brain, that goal is failed completely.
I don't think either one was better or worse than the other.
Underdocumented, underexplained and sometimes out of date... or overly verbose, repetitive, information sparse, and sometimes halucinating.
Both are bad and with some effort could be prevented.