Comment by IshKebab

Well, companies and AI are both entities that can make decisions and take actions that involve humans. Those might be empathetic or they might not. So of course you can compare their levels of empathy. I don't really understand why you think that you wouldn't be able to.

For example, health insurance providers are renowned for not being empathetic. Charities are the opposite. Sometimes companies even build it into their identity, e.g. Cards Against Humanity.

As for AI, I haven't seen a strong difference in empathy but it's definitely true that the big AI companies at least try to make their models moral and empathetic. Even if it mostly ends up just being annoying.