Comment by speak_plainly
15 hours ago
Sad to see the mascot going in March. Apparently this entire brand reset is tied to something JR East is calling 'Suica Renaissance,' which is about a ten-year effort to turn Suica into a lifestyle brand.
Whitepaper: https://www.jreast.co.jp/e/press/2024/pdf/20241210.pdf
They're planning on moving beyond the ¥20,000 prepaid balance limit, they are adding QR code payments (think WeChat and Alipay), making Suica work across regions and support more touchless and cloud-based systems, and connecting it more with banking, shopping, loyalty, discounts, and local services.
So essentially they want to become your default payment platform which is a huge opportunity given how paper-money-driven Japan is.
The penguin isn't owned by JR East, which is the problem. It's owned by a specific artist and licensed by Dentsu, who has to approve all usage. The other transit networks actually fully own their mascots, but Suica's Penguin isn't theirs to control.
Nooo the penguin is the best part of suica!
The weirdest payment method has got to be the Coke ON vending machines that do not support SUICA but instead require you to QR code-IR blaster you to a website where you bluetooth pair with the vending machine then buy it on your mobile browser.
Like....somehow they turned a sub 1ms operation into a 4 minute 32 second one. It boggles the mind
Most Coke On machines do support Suica/Felica but you have to press IC on the blinking pad. The problem is that the pad doesn't seem like a touchscreen and it can be difficult to precisely tap. However Suntory does have app-only machines now.
It's not really mentioned in the article, but Suntory and transit operators out in Hiroshima etc. are turning away from Felica simply because the licensing fee is too high for them. That's also why Samsung and Google don't enable it on non-Japanese phones. Sony and JR missed the part where they have to generous first to eliminate all competition before jacking up fees, and now they're getting eaten by QR payment and Visa.
Coke ON Pay uses an app that automatically pairs with the machine when you open it [1]. It’s pretty quick and takes less than 30 seconds once you set it up.
I think you might be referring to QR de Kessai [2], which was introduced in 2023 and is targeted more at inbound international tourists who don’t want to download the app and may not have an E-Money card. Basically they aim to support to support the widest possible audience - at the cost of a slow/clumsy experience. These machines should also accept payment via the faster Coke ON app method and often have E-Money tap-to-pay options too.
From that perspective it kinda sorta makes sense. But yeah I wouldn’t bother with it unless I was dying of thirst and I had no cash or other payment options available.
[1] https://szabo.jp/2021/05/16/coke-on/
[2] https://en.ccbji.co.jp/business/installation/qr-de-kessai/
So they turned a couple of millisecond operation to a 30 second operation?
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No Location based services please :(
They're a bit late to the party. It's still no China, but Japan has taken up digital payments big time post COVID and PayPay now has the lion's share.