Comment by mixdup

2 days ago

I feel like that should require an in-person visit, as troublesome as that might be. A picture of an ID is not the same thing as presenting the actual ID

I agree, particularly when it comes to removing security features. However these days it's often possible to open an account without ever showing up in person. So I think the requirements would need to vary per-account and ideally be selected by the customer. (Personally I would opt out of any and all account changes without an in person visit if I could.)