Comment by settsu

This concept of, say, "productive downtime" was the topic of an article I encountered/skimmed not long ago: "There are no easy calls anymore" https://www.customerexperiencedive.com/news/agents-are-overl...

Editing to add my own salient tl;dr: shifting the "easy" tasks onto AI agents leaves the human ones to shoulder the cognitively demanding loads, resulting in burnout.

There are nuances, of course, but if you imagine that while once a human might have been responsible to move 500lbs a day, broken up into primarily small loads, now a robot is moving anything under, say, 20lbs and the human is left to only carry the heavier loads across the same time period so is now hefting 50 or 100lbs at a time and required to do across the same day, so now they're moving 1,500lbs a day.