Comment by cube00

> can't decide whether I should declare a production incident

A supportive culture encourages you to declare early at the first sign you feel something isn't right.

The fact you're struggling to decide means it should be declared but you feel some negative force if ends up not as serious as you think.

A supportive culture will work with you and if necessary down grade the priority if it can wait until a regular release cycle.

It's the same rot that set into Telstra https://news.ycombinator.com/item?id=49534127