Comment by Good4boothee
5 hours ago
How does handling support tickets/bugs work with such approach? If LLM sometimes can't handle it - do I have to beg it to keep trying, as humans are no longer an viable fallback?
5 hours ago
How does handling support tickets/bugs work with such approach? If LLM sometimes can't handle it - do I have to beg it to keep trying, as humans are no longer an viable fallback?
The way I've seen it work is basically pointing an agent directly to the ticket, or via a proxy description.
There's a good chance that if the agent cannot handle it, a human wouldn't be figuring it out either, without additional context. That context would be the sort of only-Joe-knows-how-it-works, so perhaps something worth addressing in any case.