Comment by bahmboo

Sorry I wasn't clear. It's about the hardware microphone. They're usually optimized to filter out far field sounds and only focus on near field sounds. So if you're trying to understand a conversation from even 10 ft away, it can be a problem. Not saying that's the situation that you encountered, but it does make sense that a $50 phone versus a $500 phone might have different capabilities when it comes to the microphone