Comment by rcaught

7 hours ago

> Each decision solved the problem in front of it. Nobody was asked to look at the sum of all actions.

This is the perfect description of Telstra as a company.

This reminds me of this: https://obamawhitehouse.archives.gov/blog/2015/03/26/why-we-...

I saw the talk version of that and it has lodged in my memory. The point he made was that "health.gov" was made by a bunch of teams that made sure that their part worked, but nobody was in charge of making the whole thing work.

This is sadly "normal" for large bureaucracies.

Every time I see a giant, multi-million dollar catastrophe, it's always "proper", "documented", "enterprise", "by the book", and... "a total failure". The reason is always that nobody actually cares about the final outcome, only the paperwork in front of them that they need fill out, the checkbox that needs to be ticked, or the compliance requirement that needs to be met.

  • This, in my opinion, is some part of how we are schooling people - do as you are told and follow the rules and some part of not having stakes in the outcome.

  • Why did you include the source tracker in your link?

    • Definitely not on purpose! I keep forgetting that ChatGPT does that now, which is rather irritating because I don’t use it to write comments but the tracker makes it look like I do.

      I do use ChatGPT to resolve vague memories of articles read long ago into concrete URLs I can share, which is one of the best uses of the accursed things right now!

      I assure you that I am an organic meat human like yourself and the article dates itself to the “before times” and can also be trusted to be free of contamination.

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