Comment by ajmurmann
2 days ago
If users value support so much, you should start a competitor with excellent support. I suspect though that very few users are willing to pay the additional cost.
2 days ago
If users value support so much, you should start a competitor with excellent support. I suspect though that very few users are willing to pay the additional cost.
Once in a while support is truly needed around the less frequently used paths in the system but impossible to reach. Most users don't need it, but those comparatively few that do really value it. Problem is, these companies are so entrenched, in some cases there is literally nowhere else to go.
Abuse reports aren't even done by users. That's a classical externality.