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Comment by utopiah

11 hours ago

That's because you the user are not the customer of Google and such services. You are actually the product being sold to the customer, namely advertising companies, by Google.

The farmer take care of his pigs but only to the point they get slaughtered.

Google has captured what really is a public utility and should be either state-owned or heavily regulated.

(Long) distance communications, just like public roads, breathable air, potable drinking water and so on do not fit into a "free market economy" paradigm.

They simply don't fulfill the basic requirements that make the "market" idea work.

Specifically, a free market needs goods from different suppliers to be easily interchangeable. You cannot sensibly build multiple roads parallel to each other, or have multiple water pipes installed and you have only one airway to breath through.

  • > Google has captured what really is a public utility and should be either state-owned or heavily regulated.

    I think part of what makes a utility a utility is that the nature of the service is naturally a monopoly. For example, you can only realistically have one set of waterways, so the company providing tap water as a service is a utility. Same with power lines, you can only realistically have one set, so the electricity-supplying company is a utility. With phone/internet service, I imagine that also requires sharing infrastructure.

    Google doesn't fit in that paradigm. The nature of their services don't naturally require sharing resources to compete. They a monopoly simply because they amassed a ton a money to do things that other people can't, like drive on all roads on Earth with special cameras, or host however many videos there are on YouTube, serving those videos throughout the world, and even pay livable wages to the creators of the videos.

  • it doesnt need to be a utility. they just need to crack down on every attempt google uses to kill the competition.

    There should be an agency you can complain to for monopolies which has the power to dictate new rules to the monopolist with far reaching power to crack down on anything that smells like anti competitive behavior.

    e.g.

    - force banking apps that try to secure themselves with google play services to make that dependency optional.

    - force google to stop blocking newpipe, aurora, etc.

    - force google pay to make itself available on any platform that wants to integrate it (apple, graphene)

    - force google to allow alternative app stores to become first class citizens.

    • That never works in the US, the monopolist will just wait it out 4-8 years until there is a friendly administration. You have to break them up any time you have the chance, it’s the only effective remedy.

    • That's the legal paradigm that we used to stop the railroads from choking America. But the real killer of their power was the Interstate Highway System - i.e. government funded infrastructure. Prior to the IHS there wasn't really ANY nationally funded infra[0] of that scale, we'd outsourced building it to private industry instead. After that it's basically assumed that infrastructure was the government's job, to the point where even the most conservative among us would point to "roads" as a thing governments do well and should be empowered in doing.

      So anyway, the US government should run an open-access, quad-track railroad and fiber backbone along every highway. Maximize the ROI on that ROW. Also they should nationalize Android and iOS.

      [0] Because slavery. The South really, REALLY hated any government roads because it diminished the economic power of literally owning a lot of people. Hell, one of the stipulations of the Confederate Constitution was to strip the General Welfare clause out of the constitution.

  • While I agree with where you're coming from, I think you're overstating it just a little. It only seems like something that should be considered a public utility because Google has anticompetitively bundled what should be several distinct types of products together as one take-it-or-leave-it package. Android (really Google Play Services) should not be tied to the Play Store App (think how MS was forced to include a browser choice screen in the EU). Likewise the Play Store Curation/Hosting Service should not be tied to the Play Store App (ie Aurora store etc should work and be fully supported by Play Store Curation/Hosting Service through the Service having a well-documented open API). Then Play Store Curation/Hosting Service would have to compete on its own merits, rather than anticompetitive tying with two instances of Metcalfe's law (Android users plus app developers).

  • Nothing has been captured, any more than a company inventing anything has "captured" it.

    And there are other companies: Apple, Samsung, Huawei, Tencent MyApp, Xiaomi, Oppo, Vivo, Honor, K Telecom T-Store, Jio, MTN Play.

    Not even close to a captured utility. And if it were, which state on the planet should own it?

    • > there are other companies: Apple, Samsung, Huawei, Tencent MyApp, Xiaomi, Oppo, Vivo, Honor,

      Tell me about the different OSes each of Samsung, Huawei, Tencent MyApp, Xiaomi, Oppo, Vivo, Honor etc. run then that we can choose from.

      It's like saying Windows doesn't have a monopoly in the PC space because HP, Dell, Lenovo, ASUS.

      17 replies →

    • You're deluding yourself.

      Pretending, some other company could come stroll along and take over Google's turf, completely ignores the underlying reality.

      People don't talk on two phones at once, they only use one search engine regularly and they even only use one browser to surf the internet.

      That bottleneck leads to market capture due to inevitable logical reasons, not because I say so.

      If you want autonomous states, each one has to control their own infrastructure. Just don't forget to question your assumptions.

      1 reply →

This gotcha only works if you are a user of only their free services.

When Google charges me a monthly fee for storage, takes a percentage of my Play Store sales, or manufactures a Pixel that I purchase from their online store, I am absolutely their customer. I may also be providing data they will sell, but I am still paying them for goods or services and that makes me a customer.

The problem is that they continue treating their customers like livestock, and it seems they have little incentive to change.

  • The real problem here is that all those businesses are rounding errors on the balance sheet compared to ads, so the CEO doesn't care (or even know) about the issues and isn't motivated to improve anything.

    • Then have they repeatedly fought so hard legally to get to keep extracting three revenue? If they didn't care about it, they wouldn't do it in the first place.

      The problem is that there's no pressure on them to act any differently. If they made 100x as much money from app purchases, they wouldn't suddenly treat app developers better just because of that. They might treat them better if the app developers had better alternatives, but that would also be enough to force Google to behave differently even with the current amount of revenue.

      4 replies →

  • They can treat their customers like livestock because their customers are okay with it. Why is that?

    My hypothesis: turkeys think the farm is an amazing life until the week before Thanksgiving. Nobody really groks that Google is shit until it's too late.

    • These pithy sayings are not adding to the dialog.

      Please try to engage more deeply.

      For example, connect your turkeys more explicitly to a point you are making about Google. When is Thanksgiving coming? What will it look like?

      1 reply →

Except we read here stories of ad customers - their main buisness - here indicating they don't give a shit about them either.

They are just so big, they can afford not giving a shit at all.

  • > Except we read here stories of ad customers - their main buisness - here indicating they don't give a shit about them either.

    > They are just so big, they can afford not giving a shit at all.

    You have to realise your idea that people use them for no reason is not very likely, don't you?

With such a perversion of definitions why not call the stock holders the true customers? Services can have multiple classes of users. Some YouTube users can be content creators. Some users can watch Shorts. Some can watch long term videos. Some can pay to run ad campaigns. This idea that there is only one true kind of "customer" is not how people think of these services.