Comment by jodrellblank

Basically everything collapses as far as it is allowed to, and the collapse is slowed only by:

- profit, if a system generates it, people will keep the system running.

- dilligence, usually driven by personal idealism, and unrewarded.

- legal or financial penalties, or insurance costs.

- it has collapsed to a temporarily stable state for now.

For another comment I was looking at the Grenfell Tower fire in the UK around 2017 and the people who lived there had been raising fire risks for years and the landlord (management organization) and the council had been ignoring them, and ignoring the fire department. The companies which replaced the cladding on the tower with flammable cladding were choosing the cheaper flammable option and pointing fingers as well. And during the fire, the fire service had never dealt with such a big fire and didn't have a truck with a long ladder, didn't have extended-breathing gear, had radio problems, water pressure problems from the local water company (who deny that).

This kind of backstory is typical for disasters, and for IT outages - and I've taken to believing that if something "should work" but wasn't tested recently then you should expect that it doesn't work. This is a common saying in backups (you need to test restoring), but it seems to apply everywhere. Backup internet connections that don't have enough bandwidth for the company to keep running. Disaster recovery sites that share resources with the production site. 'Disaster recovery' that recovered into a remote site, but they couldn't do CAD work remotely over their slow connection so it was still disastrous. Multiple power feeds but they were cross-wired so one failing still functionall took down everything.

If knowledge transfer "should be happening" but it's not critical to a job, or it's not profitable, or it's not legally required and audited, then it isn't happening. Subject to the dilligent idealist employee mentioned above who are temporary in the long view. Management's involvement seems not to arrange the larger system to effectively shoulder responsibility, but rather find ways to avoid personal blame while cutting costs beyond the point where everything that needs to happen keeps happening.