Comment by glenstein

I definitely think it's partly that, but I do think visual redesigns also really strike something primal in the brains of an internet user for whatever reason.

This will expose my internet user age but I remember Marcos Moulitsas talking about DailyKos redesigns, and he noted, correctly I think, that regardless of what you do, a visual redesign will be interpreted as an apocalyptic event to approximately 1/3 of the user base. But it tends to be a flame that burns bright but brief.

Or for another version: there was a time in the history of Facebook where redesigns to the desktop version caused user outrage and mass organization into aggressively titled Facebook groups, protesting for a change. Now I personally think that in many significant respects Zuckerberg is a fool, his investment in meta and VR has been a joke and his perspectives on AI are naive. But I actually think the design and iteration of Facebook itself has been a savvy series of careful iterations, and going this long without shooting himself in the foot is not something to be taken for granted.

Anyway, my point is as a going concern whenever you do a redesign you have to price in a certain amount of recreational outrage from a percentage of the user base that burns bright but brief.