Comment by yibg
4 days ago
Lots of stuff in life are async in nature though. An always on agent / bot can respond to those and handle things that are simple enough to handle. Simple example is booking a dentist appointment. Email, wait for response, find time on the calendar etc. I don't need to be in the loop for each step and I don't want to have to keep checking myself.
Same thing in the development world. I need to do something when version x of some thing gets released. If I can instruct a bot to do it and it's safe enough (e.g. read only), then why not.
All this outsourcing of human interaction to agents is going to get locked down. Customer service relies on people not overabusing it, and that trust is getting abused by agents. Great point here: https://x.com/TheMindScourge/status/2102735345582256504?s=20
Unspoken in that series of tweets, at least until well down the page, is the fact that it was the corporations that started it. When I need support, I can't reach a human at most companies I work with now. If I manage to do so, it's only after extensive effort and negotiation with support bots.
So why in the world wouldn't I respond to this by automating away the hassle?
The solution for both sides is for the companies to implement support bots that have more power to address my problem than the humans they replaced were ever given. I have a feeling it's not going to work out that way, though. Maybe with a few unusually-enlightened organizations, but I'm not holding my breath.