Comment by hammock
4 hours ago
A lot of (non-software) business is already like this, without the AI part.
There are 40,000 McDonald’s franchisees who basically just put money into a coinop machine and the machine returns with exactly the food, drinks, restaurant decor, prices, etc that it wants them to sell.
Toyota’s production system coordinates what gets made and when, detects abnormalities and directs human attention toward problems and improvement. They explicitly eliminate the need for people to continuously watch machines, while preserving human judgment
I think you just precisely laid out why replacing SaaS with AI doesn't work.
Every contract is different and the majority of the work is "the boring inefficient stuff" that can't be automated away. That is, arguing with shifty and arrogant middle management in a long series of meetings until you get some concrete requirements. Then realizing the metric shit ton of crap to untangle and test rigorously. It's not just a matter of having patience, but being unflinchingly attentive the whole time for the nuggets of gold that fall out of their disgusting mouths and then pouncing with a plan so you don't go over time and budget. AI simply isn't going to grill people like that and then execute swiftly and precisely. A lot of these jobs really are like a murder interrogation and then finding the bodies.
It's absurd that so many people believe there are unturned stones in this space. If this kind of business could be cookie-cutter, it would have happened over a decade ago and it wouldn't have made any money.
Correct me if I'm wrong, but I think this argument hinges on AI not really being intelligent.
If we're talking automation in the way that humans define a process, boundary cases, etc up front then yes you can't really automate away one-off monotony.
If AI is actually artificial intelligence, it will be able to figure that out similar to how a human would.
I compared it to interrogation because it's about steering the conversation. The only reason you're talking to middle management is because their work is getting outsourced to SaaS.
If you waste too much time on irrelevant topics, you lose. If you don't collect enough information, you lose. If the middle manager feels threatened, you lose. If you don't have a good production release, you lose. If there are any high severity bugs, you lose. If there are too many bugs, you lose.
The only way to win is to carve an exact path through the mess from the beginning, and that needs human experience.
1 reply →