Comment by moralestapia

These guys stole money from me. It amounts to like 10 US or something, so not significant, but still...

Their models have pricing published in their docs, like any other LLM provider. I measured the tokens I consumed, did the math, and it was always off, in their favor. One model (GPT Luna) was about 2x as expensive as advertised.

I joined their Discord, which is apparently how you get support from them. I filed a bug and someone from their team replied, we verified the data, and he said that something was indeed off and that he'd escalate it. Then silence. After 2–3 weeks, I followed up and was now ignored.

As I said, the amount isn't material to me, but if they do this a million times, they could make some decent money out of it. No idea if it's on purpose, I'll leave that to the reader to speculate.

Overall, their complete lack of interest after acknowledging the "bug" left a really bad taste in my mouth, so I decided to leave.