Comment by jfyi

I am certainly guilty of general negativity to that book. There are plenty of legitimate gripes, like the content is simplistic and overly repetitive. It really could have been a 10 page pamphlet.

But let's put that aside, the negativity really comes from the fact that every time I have seen it brought up in real life, it is being wielded like a cudgel by a person not practicing what is in the book. It is effectively corporate short hand for "you need to learn how to be a better servant".