Comment by mfrye0
4 days ago
> The IRS, for a time, would cut off your call if their wait system was too busy. That's a critical system in kafkaesque hellscape.
I had to call the IRS this spring and it was hell. I repeatedly was on hold for 1+ hour(s) then get hung up on. Or someone would finally answer, I'd explain, they'd put me on hold for another hour, then just hang up on me. A total of 10+ hours collectively waiting to finally have my questions answered in 10 minutes.
That said, I'd love if the IRS had an AI, where I could send my AI to go deal with it on my behalf. Then if it truly requires a human in the loop, we schedule accordingly vs me on the phone for 10 hours.
Definitely not just an IRS problem. But the IRS certainly sits atop this hill of phone calls you dread making each year. And you only call if it is absolutely necessary contact them. And just like most phone calls I make to support people these days, you must know more than the person you will end up speaking with because they must have just started working there last week.