Comment by dolorian

There are already sushi restaurants like this and have been for years. You tap the items you want on an ipad that stays with the table. A robot with an LCD cat-face comes out with trays of your food and stops in front of your table. It's a novelty, big whoop. Before this, they still had the ipads for orders and the staff just delivered the food/drink.

It's not like you need a touch screen anymore though, chatbots are good enough you should be able to read off your order from a paper menu just like at a normal restaurant. Proper tooling is required to avoid the chatbot taking orders for something silly. Now, having a microphone enabled bot does bring up the question of voice recordings. Sometimes people go to restaurants to talk about sensitive subjects and don't want the whole conversation recorded and sent to a data broker.

People may perceive not having human wait staff as "cheaping out", and there are lots of status-related reasons people go out to eat. Backend is possibly more ripe for automation because people don't see it. Lots of companies building dedicated in-franchise assemblylines for submarine sandwiches or poki bowls.

Vegas has a "robot bar" where the robo arm can prepare something like 50 different cocktails. The robot is cool but the menu software was horribly put together and it crashed before I could finish putting together an order. The human attendant came over to tell me I'm not allowed to hack the robot. Bad software saved me $15, thanks.