Comment by harmmonica

2 days ago

Can you give more color on local partners? I don't think you mean Uber, like I think it was or maybe still is in Austin, but maybe that's what you mean.

And, yeah, them charging more makes sense strictly on quality of experience so a price premium makes sense, but if there is margin to be eroded and these other providers roll out more broadly the prices will end up coming down.

One other thing I found interesting here and you and others might as well... I couldn't help but give feedback about my happiness with the service overall, but my reluctance at the current pricing and I specifically said I don't need to receive a reply to my request (Waymo asks if you want someone to reply when you give feedback and I said "no"). But sure enough they replied and the gist of it was we're sorry we're not a good fit for you now because of the price and hope you'll give us another chance down the road.

I'm not sure what I expected them to say, but at this still-early hour I would've expected more nuance in reply. Would've been better for them to not reply at all given the tone of the reply they sent.