Comment by code-blooded
12 hours ago
Just think about consequences of that. Soon all public institutions (in addition to private companies such as Amazon) will be swamped with agents requesting them to act (refund packages, parking tickets etc.) and won't be able to keep up. It means, after a while they will stop reacting completely.
It looks like a pretty bleak future to me ...
This is already happening. I've heard from people working in customer support that when in the past someone would call or send a short mail with a minor complaint they'd just find a solution quickly. Now they will send huge generated requests containing all kinds of legal trigger words that have mandatory processes following, e.g. personal data requests where all kinds of departments have to be queried first. Everything over some minor or non-existing issue.
These companies have goosed their profits via slippage and friction for customer support because they built the systems. Humans don’t have the time nor energy to fight Byzantine systems. Personal agents help me buy what I want without the upsells, cancel when I want without forgetting. They are a balancing power in the future but upsetting the corporate owned control. Therefore they will try to ban them.
more likely they will either:
- establish some sort of gateway that requires authentication connected to your personal information where they can rate limit or block you
- use ai of their own to handle the volume of requests (already happening)
why would they stop reacting when money is on the table and the technology to react exists?
AI service from government doesn't sound all that much better.
Authentication is happening where I live via electronic ID, but once you authenticate you could still use agents on your behalf to compare messages / request public services.
I still envision a deterioration of quality of responses we will be getting. At least in cases where we really need help not something that should have been a button in the first place.
i think its very implementation dependent
There has already been govt arms outsourcing the agent part to a vendor and it reduced hold times significantly without reducing quality (i.e. its possible)
But each govt arm can mess it up in their own way
Even worse, they counter with ai responses.
I recently had to fight slop responses for months to get a simple bug report through on a public services website. Couple of years ago, I'd have received a "thank you" mail after a day, and the bug would've been fixed by the end of the week.
> It means, after a while they will stop reacting completely.
Now they only react to people that are sufficiently persistent in their arrogance of challenging them. Which isn't much better.