Comment by code-blooded
8 hours ago
AI service from government doesn't sound all that much better.
Authentication is happening where I live via electronic ID, but once you authenticate you could still use agents on your behalf to compare messages / request public services.
I still envision a deterioration of quality of responses we will be getting. At least in cases where we really need help not something that should have been a button in the first place.
i think its very implementation dependent
There has already been govt arms outsourcing the agent part to a vendor and it reduced hold times significantly without reducing quality (i.e. its possible)
But each govt arm can mess it up in their own way