Comment by nikolay
3 hours ago
Namecheap is the worst! Our CTO left and our account was tied to his phone. Our CEO didn't want to talk to him, so, over chat, I made them remove the phone 2FA. They didn't authenticate me in any way - only gave them a good story and our username. I know people trash talk GoDaddy, but I've been the most happiest with them - they have support, if you have lots of domains, they assign to your an account exec that can do stuff for you. I've dealt with literally all registrars as I own thousands of domains. Nobody else comes close to GoDaddy - they have APIs, they have support, they listen. Plus, they are big and you can sue them - try suing company abroad if they mess up!
As far as I recall, Namecheap was based in Eastern Europe - as an Eastern European, I can tell you that I would never put anything important in an Eastern European company! Their new Spaceship offshoot is lipstick on a pig, literally.
Cloudflare is also not a good choice - you have no support! Porkbun may seem cool, but I'm not impressed as they lack some basic features such as profiles, let's say.
I always used TOTP with Namecheap and I kept the keys on three separate devices (one a friend's) in two different apps. One day their site just stopped accepting any of my TOTP codes.
Thankfully (and scarily) they did the same as you -- they removed the 2FA for me via chat so I could log in and reset it :D
I only have one domain left in there now...
I’m pretty sure it’s an American company. They have or had employees in Ukraine though, but that doesn’t make them an eastern european company.