Comment by sippingabonedry
18 hours ago
Their complaint about social media reeks of "and we would have gotten away with it, if it wasn't for those meddling kids". [1]
18 hours ago
Their complaint about social media reeks of "and we would have gotten away with it, if it wasn't for those meddling kids". [1]
We deeply and sincerely apologize for getting caught and not being able to cover it up.
This is pretty normal in India unfortunately. Crony capitalism is the dominant business engine in the country, so pretty much any significant business, esp in regulated sectors like govt mandated services(which is the bulk of eMudhra's operations) is impossible to set up without significant bribes being paid.
As a consequence, these businesses are very well protected from normal market forces and are pretty much above the law. Had this incident not been an international one, they had a very good chance of getting away with it, and the people reporting this would have landed in jail.
This is 100% accurate. State run media would have squashed this article if it was not for an international incident response. They have federal laws that prevent such disclosures because it affects the national image and could cause social unrest.
Since you seem knowledgeable about this topic.
Would you say the system forces people to be like that or people are the reason why the system is like that?
Would you do business (i.e. trust) with someone that comes from that system?
You're asking a chicken and egg question, I believe it becomes a self-reinforcing loop
In regards to doing business - someone that comes from a corrupt society with a culture of taking advantage of others should be approached more carefully than someone that grew up in the same town as you, of course
This is a lesson learned the hard way, where I moved to a different country and treated everyone with openness and generosity (of time, resources, willingness to help), just to realize people from certain cultures mistake this behavior for weakness and try to take advantage as much as possible
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> Would you say the system forces people to be like that or people are the reason why the system is like that?
It's the courts. Courts are meant to bring in an error correction mechanism. When courts fail, the country goes into open-loop control. No errors are corrected, and eventually, people stop even detecting errors. https://x.com/captgouda24/status/2110089855380369511
> Would you do business (i.e. trust) with someone that comes from that system?
Vet rigorously and continuously! Start with small business, and grow it based on interpersonal trust. Since the system lacks accountability, you must ensure that yourself.
Wild to me that our healthcare data lives there.
I worked for a bank who had a team within its security org dedicated to dealing with fuckups caused by Indian outsourcers.
Depends on the contract your healthcare providers/payers/etc. have with those who do their IT.
Source: work on healthcare IT projects and can't let anyone outside of the US look at prod data no matter what due to the contract we have with our clients.
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>capitalism is the dominant business engine in the country,
The government _mandates_ that certain services be used. In which world does this rhyme with "capitalism"?
I said _crony_ capitalism is the dominant business engine in the country.
The govt mandated services are owned by private capital(hence the capitalism part) and govt picks winners by granting licenses to a select few(hence the crony prefix)
Any world where sufficiently wealthy capitalists can bend the govt to their will, i.e., most of them.
It does, but I wonder how much of that phrasing is cultural.
When working with different businesses across the globe, I’ve noticed Indian correspondence to incidents tends to be more a show of strength even if it’s transparently obvious that there’s no merit to the content.
Whereas western European correspondence is often more apologetic and empathetic. Even if it might sound insincere to those affected.
But it’s all just words at the end of the day. It never means much unless the business is willing to back real change to mitigate similar issues in the future and resolve undisclosed existing problems. However there’s no way for us to know if this is happening or not.
I don't know if it's really specific to one culture. Look at US companies after they go through a lengthy legal saga, it's obvious they screwed up, they're paying fines or having to adhere to court-imposed consequences. Their press releases:
"We admit no wrongdoing. We are only settling to move past this. Our business is strong/secure/competent."
It's like the first rule you learn when you go into corporate communications is to never admit you did anything wrong or project anything other than confidence and correctness.
>It's like the first rule you learn when you go into corporate communications is to never admit you did anything wrong or project anything other than confidence and correctness.
It's the first rule you learn after joining basically any organisation larger than 5 people.
People on HN who are surprised are seemingly self-employed prodigies who dropped out of middle school.
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The truth would have come out eventually- after a bunch of security cluster fuck incidents.