Comment by runjake
2 days ago
They always have been largely handled by the Executive team. Doesn't mean the CEO won't jump in on occasion, though. And I think, depending on the case, the Executive team has historically done an excellent job.
Can't speak to them for the past couple years, and things change, though.
Dealt with them a couple of years ago (check my post history here for the story).
They solved my issue and I've had no issues since.
Having to have them step in burned several decades of trust. The account they had to save was from early in the OS X/iCloud days, when I had a G4.